Refund Policy
7-day goodwill guarantee
Within 7 days of your first paid AI Generation pack, email support and we will refund the unused portion:
- No AI Generations used → full refund of the pack.
- Some AI Generations used → refund minus the AI Generations already used (one AI Generation ≈ pack price ÷ pack size).
- System error with no usable result → no AI Generation is finally consumed.
How to request
- Email support@makemybookcover.com from the email on your account
- Include “Refund” in the subject
- We process within 1 business day; the refund lands on your card 1–10 business days after we trigger it (Stripe timing)
What's not covered
- Packs older than 7 days (beyond the goodwill window)
- The portion of a pack whose AI Generations have already been used
- Already-downloaded high-resolution covers — these are delivered digital content covered by your commercial license (see Terms)
EU / UK customers
Digital content normally carries a 14-day right of withdrawal. At checkout you expressly request that we begin supplying AI Generations immediately and acknowledge that you lose this statutory right once any AI Generation from a pack has been used. The 7-day goodwill guarantee above is offered in addition and is more generous than the law requires.
Effect on your account
After a refund, the refunded pack's remaining AI Generations are removed. Covers you already generated stay accessible in your dashboard, and any high-resolution file you downloaded before the refund remains yours under the commercial license.
Before you open a dispute
If you're unhappy, please email us before opening a card dispute or chargeback — we resolve almost everything with a partial or full goodwill refund within one business day.